Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
8-15 Business days |
Central & South America |
10-20 Business days |
Asia |
8-15 Business days |
Africa |
15-30 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays.
- Shipping time might vary depending on location, shipment method, and other factors. (Due to high demand and Covid-19 you may experience some delays on your order).
Free Shipping:
- Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products.
- Free Standard Tracked Shipping.
Shipping Note:
- The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.
- Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours, please offer an available address where someone can accept it as a signature may be required.
- Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.
For Undelivered Solution:
- Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes that cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by iKonMate to decrease your losses.
- For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 month of shipment. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.
The entire process is usually completed within a 15-20 business days.
LOST / MISSING PACKAGES
iKonMate is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Tracking Information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
My Tracking Says "No Information Available At The Moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will My Items Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Shipping Restrictions
Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS].
Customer Service
For questions, support, problems, or warranty claims, please contact us.